FAQ

We ship using the United States Postal Service.
Priority Shipping: 3-5 business days
NOTE: Custom Made Items will take longer to arrive. You'll want to add the creation time (listed in red under the item description) to the transit time.
(if it takes a week to make an item, you'll want to add a week to your ship time).

All pricing is in USD.

What is your returns policy?
We accept returns on most items. If your item is in unused perfect condition, you can send it back for a full refund within 30 days of receiving it.
We can also exchange your items as well! Just email us. :)

Exceptions:
We do NOT except refunds on these items:
- Made to order Items (Cupcake shoes)
- Shipping fees (unless the mistake is on our end)
- Giftwrap (obviously)
If you are unhappy with an item you received, please email us immediately
Quality is important to us and we want to make sure you are a happy cupcake!

Who can I talk to about my return?
Feel free to email info@mimibun.com and Mimi will do her best to take care of you! Remember, our items are handmade and we run a small shop but we really do want you to love us so send us an email!

How long will it take for me to get my money refunded?
Normally it takes 1-2 business days from the time we receive your return.

I chose the wrong size-- Can I exchange it for a different size?
Sure! Send us an email and we'll arrange a swap if we can! Just print out this return/exchange form and include it with your items.

  • Still have a question? Contact Us!

    If you have a question regarding an order, licensing artwork or just want to say hi please email me using the form below - I will get back to you ASAP. :)